Returns are accepted only if items are defective. Items must be returned within 7 days of its shipment date at the customers expense in original condition with tags attached. Items must be free of pet hair, smoke, perfume and stains. Any personalization, custom t shirts, earrings, sale items or pre orders are all final sale and are not eligible for return. If you receive a damaged item you must email firstname.lastname@example.org within 3 days of receiving your order so I can correct the issue.